PRIVACY AND COOKIES POLICY

Last revised effective 08/05/2021

Purpose of this Privacy and Cookies Policy

Information Collected

TQL's Use of Information Collected

TQL's Sharing of Information Collected

TQL's Retention of Information Collected

Text and SMS Messaging

Your Choices Regarding Information Collected

You may choose to disable the collection of information through cookies and other web protections, but this may affect your ability to use TQL Sites. You may also modify or delete any profile you have created with TQL by accessing your account. TQL reserves the right to keep information and content in TQL’s backup or archived files consistent with TQL’s record retention policies and as required by law.  Any information you post publicly may remain viewable by the public. If you no longer wish to receive emails, text messages, or other notifications from TQL, please follow instructions in an email, text, or other notification you receive to “unsubscribe” or “STOP” receiving them, or contact TQL by emailing Marketing@TQL.com or writing to:

Total Quality Logistics, LLC
Attn:  Marketing Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245

You may also reach us by phone by calling 800-580-3101 (USA toll-free).

When contacting us, please be sure to provide us with your exact e-mail address, name, postal address, and/or telephone number(s) in order to be sure, we handle your request correctly.

International Users

TQL operates TQL Sites, in whole or in part, in the United States. By using a TQL Site, you agree to have your personal data stored, processed, and transferred in the United States, and to allow TQL to use and collect your information in accordance with this Privacy and Cookies Policy and pursuant to the laws and regulations that apply in the United States. To the extent that TQL collects and uses personal information about persons not in the United States, this is for the purpose of exercising TQL's legitimate interests and does not represent an effort by TQL to monitor such persons' behavior, to contact such persons without their consent, or to create a permanent legal establishment of TQL outside the United States. You may request that TQL delete your personal information from TQL records by sending a deletion request to TQL at the address provided below. TQL will honor a deletion request unless required not to do so by law or pursuant to TQL’s legitimate business interests (such as for collecting payment for services rendered).

TQL does not intend to send unauthorized Commercial Electronic Messages to persons resident in Canada or other countries; if a Canadian or other non-U.S. resident receives a communication from TQL and considers it inappropriate on this basis, please notify TQL at the address provided below so that no further communications are sent to persons who do not wish to receive further communications:

Total Quality Logistics, LLC
Attn:  Legal Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-580-3101 (USA toll-free)
Compliance@TQL.com  

Additional California Privacy Disclosures - Notice

This portion of the Privacy and Cookies Policy applies solely to California Consumers (“consumers” or “you”). We have adopted this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  The purpose of this Notice is to provide you with a description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights you have regarding your personal information. As used in this Notice, any terms defined in the CCPA have the same meaning when used in this Notice.

        Shine the Light

Pursuant to Section 1798.83-.84 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us by emailing Compliance@TQL.com with “CA Shine the Light Privacy Requests” in the subject line. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any requests that are not sent to the above-designated email.

         California Consumer Privacy Act (“CCPA”)

                  Your Right to Know About the Personal Information We Collect About You

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The Sections above titled “Information Collected”, “TQL’s Use of Information Collected”, and “TQL’s Sharing of Information” which set forth the categories of personal information that we collect and process about you, a description of each category, and the source of how we obtain each category.

                          Your Rights and Choices

Under California Laws, California residents can exercise three privacy rights (Disclosure and Access; Deletion; and “Do Not Sell My Personal Information”) (collectively, “Rights”); however, based on the information we gather, and the fact that we do not “sell” personal information as that term is defined in the CCPA, your rights are somewhat limited as these Rights are not absolute and are subject to certain exceptions. For instance, we are not required to respond to requests concerning employment/application data, B2B data, and cannot disclose or permit access to specific pieces of personal information if the disclosure or access would present a certain level of risk to the security of the personal information, your account with us, or the security of the business’s systems of networks. Specifically, employment/application data is not subject to this Notice if it is personal information that is collected by us in the course of your acting as a job applicant, employee, owner, director, officer, medical staff member, or contractor to us to the extent your personal information is collected and used by us solely within the context of your role or former role as a job applicant to, employee of, owner of, director of, officer of, medical staff member of, or a contractor of ours. This also extends to any emergency contact information or benefits administration information you may have provided us in this context. B2B data is similarly not subject to this Notice if the data reflects a written or verbal communication or transaction between you and us if you are acting as an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government agency and whose communications or transaction with us occurs solely in the context of us conducting due diligence regarding, or providing or receiving a product or service to or from such company, partnership, sole proprietorship, nonprofit or government agency. If you are a California consumer, we will process your request to exercise your Rights in accordance with California Laws.

A record concerning the requests may be maintained pursuant to our legal obligations. Further, we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, or manifestly unfounded.

                          Disclosure and Access Requests

You have the right to request that we disclose to you, for the 12-month period immediately preceding the date of your request to know the following:

                                  Categories of Personal Information Request

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

                              Specific Pieces of Information Request

• ​​​​The specific pieces of personal information we collected about you (also called a data portability request).

When a request for disclosure is made, we will first take steps to verify your identity to protect your privacy and security. For requests to disclose categories of personal information collected, we will have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. For requests to disclose specific pieces of personal information collected, we will have the requestor provider at least three pieces of information so that we may verify the requestor’s identity to a reasonably high degree of certainty and additionally provide a signed declaration under penalty of perjury that the requestor is the consumer whose personal information is the subject of the request. We are required to retain  the signed declarations as part of our record-keeping obligations for 24 months.

Please note that we will never disclose a consumer’s social security number, driver’s license number, or other government-issued identification number, financial account number, any health information or medical identification number, an account password, or security questions and answers in response to a disclosure request.

Please note additionally that we are only required to fulfil a Disclosure request from a consumer twice per every 12-month period. If you submit a request in excess, it may be denied or you may be charged for fulfilling your request.

                          Deletion Request Rights


You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Given the type of personal information we collect, for requests to delete personal information collected, we will have the requestor provide at least two pieces of information so that we may verify the requestor's identity to a reasonable degree of certainty. We are required to retain the requests to delete for a period of 12 months as part of our record-keeping obligations.

If we are unable to verify a request, to the extent possible, that request will be treated as a request to opt-out and afforded rights associated with that request right as described in more detail below.

Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. A deletion request may be denied, in full or in part, if retaining the information is necessary for us or our service providers to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

                        
 Exercising Disclosure and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Emailing us at Compliance@TQL.com with “Deletion Request” in the subject line
• Visit us at https://www.tql.com/contact and at the top of the Message state “Deletion Request”         

Only you may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request and, to the extent necessary, to identify the browser/device that is the subject of the request.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response electronically.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data disclosure requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

                     Household Requests

We currently do not collect household data. If all the members of a household makes a Right to Know or Right to Delete request, we will respond as if the requests are individual requests.

                     Request Made Through Agents

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, verify the agents identity, and we may need you to verify your identity directly with us. (The verification requirement does not apply if the consumer has provided the authorized agent with legal power of attorney under California Probate Code Sections 400 to 4465.)

                     Requests to Opt-In for Minors

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time. We do not and will not sell personal information of consumers we actually know are less than 16 years of age unless we received affirmative authorization from the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age, to opt-in to the sale of their personal information. Upon the receipt of this request to opt-in, we will inform the minor of the right to opt-out later and of the process for doing so.

                     Sale and Disclosure of Personal Information

Under the CCPA, a “sale” means providing to a third party personal information for valuable consideration. It does not necessarily mean money was exchanged for the transfer of personal information. We have taken substantial steps to identify whether any of our data sharing arrangements would constitute a “sale” under the CCPA. Due to the complexities and ambiguities in the CCPA, we will continue to evaluate some of our third party relationships as we wait for final implementing regulations and guidance. For example, it is currently unclear whether the use of certain types of advertising partners would be considered a sale under CCPA. Based on our understanding of the CCPA at this time, in the preceding 12 months we have not sold any personal information to any third parties. In the preceding 12 months, we have disclosed personal information to third parties for business purposes including to customer service, technical support, payment processors, information technology, and sales, recruiting and marketing partners. We will continue to update our business practices as regulatory guidance becomes available and provides clarity on what constitutes a sale transaction, particularly in the advertising ecosystem.

                     Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Security of Information Collected

TQL uses various administrative, technological, and/or physical security measures to protect the information collected. Notwithstanding these security measures, TQL CANNOT AND DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF THE INFORMATION COLLECTED.

Please note that, in the event you set up an account with us and choose a user id and/or password, that it is your responsibility to: (a) control access to and use of your user account, ensuring that no unauthorized person shall have access to your account, user id, or password; (ii) promptly inform TQL of any need to deactivate or change your user id and/or password; (iii) change your password frequently to increase security; and (iv) comply with all of TQL’s instructions for using, maintaining, or correcting your account. While TQL uses commercially reasonable security technology and policies to protect your privacy on the TQL Sites, TQL assumes no responsibility and is not liable for any content submitted to your account or any content that is used or misused whether submitted, used, or misused by you, your designees, and/or other third parties. All your acts and omissions and those of unauthorized users who access the TQL Sites via your user id and password shall be deemed to be your acts and omissions.

If you notice any suspicious activity regarding your user account on any TQL Site, please immediately contact TQL at Compliance@TQL.com.  


Other Websites and Link

TQL Sites may contain links to other websites operated by unrelated third parties. TQL is not responsible for the privacy practices of third-party websites. TQL encourages you to be aware of this when you leave TQL Sites and to read the privacy policies of every website that collects personally identifiable information from you. This Privacy and Cookies Policy applies only to TQL Sites.


Children's Privacy

TQL Sites are not intended for children under 13 years of age, and TQL does not knowingly solicit or collect personal information from children under the age of 13. If you believe that a child under the age of 13 has submitted personal information on a TQL Site, without the permission of their parent or guardian, please contact TQL at:

Total Quality Logistics, LLC
Attn:  Legal Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-580-3101 (USA toll-free)
Compliance@TQL.com  


Cookies

We use and allow certain third parties to use cookies, web beacons, and similar tracking technologies (collectively, "cookies") on the TQL Sites. 

What are cookies?

Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized when you return to a websites. More information about cookies and how they work is available at All About Cookies (www.allaboutcookies.org).

What are cookies?

Cookies on our Sites are generally divided into the following categories:

Strictly Necessary/Essential Cookies: These are required for the operation of the TQL Sites. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.

Analytical/Performance Cookies: These allow us to recognize and count the number of users of the TQL Sites and understand how such users navigate through the TQL Sites. This helps to improve how the TQL Sites work, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.  We use Google Analytics, and you can see below in the Section titled  “How Can I Control Cookies?” for how to control the use of cookies by Google Analytics.

Functional Cookies: These improve the functional performance of the TQL Sites and make it easier for you to use them. For example, cookies are used to remember that you have previously visited the TQL Sites and asked to remain logged into them. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the TQL Sites.  You can delete these cookies via your browser settings. For further information, see the Section below titled “How Can I Control Cookies?”.

Targeting Cookies: These record your visit to the TQL Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the TQL Sites and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the TQL Sites. You can delete these cookies via your browser settings. See below in the Section titled “How Can I Control Cookies?” for further details on how you can control third party targeting cookies.


                     Third-Party Website Service Provider Cookies 

Each browser typically allows a user to enable, disable, block, allow, or remove cookies by visiting the settings, tools, or preferences tab that can be located within the browser itself.  Typically, you can review your Internet browser settings under the sections "Help" or "Internet Options," to exercise choices you have for certain cookies. If you disable or delete certain cookies in your Internet browser settings, you might not be able to access or use important functions or features of the TQL Sites, and you may be required to re-enter your log-in details. For additional questions regarding any specific browser, please contact your browser support directly. 

Specifically for the Career Site, Analytical/Performance and Functional cookies can be controlled by checking or unchecking your consent on the Cookie Settings page of the Career Site. Further, to learn more about changing your settings in relation to Flash cookies, please visit Flash Player Help (www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html).

To learn more about the use of cookies for Google analytics and to exercise choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). 

To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance (digitaladvertisingalliance.org), Network Advertising Initiative (www.networkadvertising.org), Digital Advertising Alliance-Canada (youradchoices.ca), European Interactive Digital Advertising Alliance (edaa.eu) or your device settings if you have the DAA or other mobile app.


TQL Career Bot (Chatbot)

The “TQL Career bot” (Chatbot) found on the Career Site (careers.tql.com) is enabled by Microsoft Bot Framework. The Microsoft Bot Framework is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Microsoft will transmit content you provide to the Career Site bot/service in order to enable the service. For more information about Microsoft privacy policies please see their privacy statement. In addition, your interactions with this bot/service are also subject to the conversational channel's applicable terms of use, privacy and data collection policies. To report abuse when using a bot that uses the Microsoft Bot Framework to Microsoft, please visit the Microsoft Bot Framework website at https://www.botframework.com and use the “Report Abuse” link in the menu to contact Microsoft.

App Store and Google Play Store

You agree that the acknowledgements and understandings set forth in this Privacy and Cookies Policy are  solely between you and TQL, not Apple or Google, and that Apple is not responsible for Apple’s App Store’s (“App Store”) Apps or their content just as Google is not responsible for the Google Play Store’s Apps or their content. Neither Apple nor Google have any obligation whatsoever to furnish any maintenance or support services in connection with App Store or Google Play Store  Apps. You will not involve Apple  or Google in any claims relating to your use of App Store Apps, Google Play Store Apps, or in any third-party claims alleging infringement of intellectual property rights by the App Store Apps or Google Play Store Apps. You agree to comply with all third-party agreements in connection with your use of App Store Apps and/or Google Play Store Apps (for example, your wireless provider agreement). Finally, you agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Privacy and Cookies Policy solely for the purpose of enforcing applicable terms against you in connection with your use of App Store Apps. Similarly, you agree that Google and Google’s subsidiaries, are third party beneficiaries of this Privacy and Cookies Policy solely for the purpose of enforcing applicable terms against you in connection with your use of Google Play Store Apps.


Contacting TQL

For questions or concerns related to this Privacy and Cookies Policy, please contact TQL using the information listed below.

Total Quality Logistics, LLC
Attn:  Marketing Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-580-3101 (USA toll-free)
Compliance@TQL.com

Terms of Use

Your use of TQL Sites, use of TQL’s products or services, and any disputes arising from any of them are subject to both this Privacy and Cookies Policy and TQL’s Terms of Use.   The Terms of Use are available here.

Effective Date: 12/21/2015