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General information

Country
USA
State
Ohio
City
Cincinnati

Descriptions & requirements

About the role:

When you join TQL as a Claims Representative you will play a key role in protecting our business and customers. In this position, you will own an evolving portfolio of cargo claims from start to finish, resolving them through investigating issues and working with carriers, customers and insurance partners to resolve claims quickly and accurately.

 

The Claims team is a critical part of TQL’s commitment to reliability, service excellence, and trust in the fast-paced logistics industry. When unexpected disruptions occur, this group ensures swift resolution, minimizing financial impact, and preserving long-standing customer relationships through efficient, transparent claims management.

 

Who we’re looking for:

  • You’re highly detail-oriented with a strong focus on accuracy
  • You communicate clearly and professionally
  • You have solid problem-solving and investigation skills
  • You make sound decisions independently while collaborating closely with your team
  • You bring a customer-first mindset and build strong relationships
  • You’re comfortable working in a fast-paced environment with changing priorities
  • You have some professional experience in an office environment, customer service, claims, or insurance

 

What you'll do:

  • Investigate reported cargo claims and determine validity
  • Manage documentation, submission, and communication for each claim in your portfolio
  • Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
  • Gather all required documents and information to file, review, and resolve claims
  • Serve as the point of contact for internal teams and external partners regarding claim status
  • Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
  • Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims

 

What’s in it for you:

  • Compensation starting at $17.50 - $22 per hour, depending on experience
  • Outstanding career growth potential with structured paths for advancement
  • Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
  • Certified Great Place to Work with 800+ lifetime workplace award wins 

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. 

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. 

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com