Claims Representative / Milford , OH

Overview:

At TQL, our Claims team is an essential part of the industry-leading logistics services we provide 24/7/365.  As a member of the team you will be responsible for managing an evolving portfolio of claims from start to finish. This includes working with internal and external customers to investigate and help resolve all claims against TQL.  If you have a high sense of urgency, attention to detail, and world-class customer service, our Claims Team is the right opportunity for you! 

 

Why TQL?

Total Quality Logistics (TQL) is a multi-billion dollar leader in the third-party logistics industry. Its fast-paced, energetic sales model and state-of-the-art technology has propelled it from a Cincinnati start-up to the one of the largest freight brokerage firms in North America. Motivated employees from coast to coast help to arrange thousands of truckload freight movements every day. Fierce dedication to the company’s winning principles – integrity, honesty and teamwork – gives TQL the edge to continually exceed the expectations of its employees, customers and carriers, and makes this a company people are proud to be associated with. Do you have what it takes?

 

Your Job:

  • Research reported claims and determine validity of the claim.  
  • Manage the documentation and submission process of each claim in your portfolio.
  • Diligently follow up on claims and insurance companies on behalf of TQL and our customers.
  • Collect all necessary documents and information to file, investigate, and resolve claims in a timely fashion.
  • Make contact with carriers, insurance companies, salvage companies, and internal/external customers regarding claims made by customers, receivers, or shippers for damaged goods/shortages of freight.
  • Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims.

 

You need the following:

  • Experience in claims, insurance, fraud, or other related fields.  
  • Strong independent decision-making skills and support your decisions to the sales force/ upper management (while maintaining great relationships with the sales department).
  • Ability to work quickly and handle requests from many people.
  • Capable of meeting multiple deadlines occurring at the same time.
  • Ability to prioritize various requests and handle changing priorities.
  • Attentive to detail and excellent organizational skills.
  • Good communication skills across multiple platforms.
  • Strong customer service orientation.
  • A focused positive attitude is critical.

 

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

 

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.
 

Job ID: 17100953
Category: Accounting / Finance
  • Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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