IT Support Technician / Cincinnati , OH

Overview:

Seeking an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team- oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

 

Why TQL?

In third-party logistics, technology is the make-or-break factor in delivering extraordinary service—we set TQL apart by leveraging our ability to quickly access and communicate information to our customers. TQL is a company that pledges to “Exceed our Customers’ Expectations,” and IT is the competitive edge that has propelled us to be the second largest freight brokerage firm in the nation.

 

We were the first-to-market for mobile technology, and we regularly enhance the in-house developed transportation management solution that enables our staff of 3,200+ sales professionals. We frequently trial and deploy new technology, which we unveil at our widely recognized annual IT Expo.

 

As a member of the IT Team, you will help define where logistics technology is going in an industry that’s ripe for automation. You will have opportunities to develop professionally and advance along a robust career path. Our fast-paced, competitive culture is balanced by our belief that work should be fun, and that’s why we’re one of Glassdoor’s Best Places to Work.

  

Responsibilities:

  • Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
  • Perform PC repairs, upgrades and reimaging
  • Set up new workstations and relocate existing ones (light bending/lifting required)
  • Utilize SCSM/SCCM to manage inbound support requests and software upgrades/rollouts
  • Create and manage Active Directory/Exchange Accounts
  • When on-call, respond to after-hours calls from employees regarding technical issues
  • May travel to national offices for workstation setup and/or moves

 

Required Qualifications:

  • IT-related college degree or experience
  • PC and Network knowledge/experience
  • Exceptional customer service skills and a passion for helping others
  • Excellent verbal and written communication skills
  • Ability to multitask in a fast-paced environment with changing priorities

 

Preferred Qualifications:

  • Knowledge of Microsoft Office 2010/2013 and Windows 7 & 10
  • Certifications: A+ and/or Microsoft

 

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

 

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.
 

Job ID: 17100923
Category: Information Technology
  • Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
©2017 TQL