Customer Service Representative / Milford , OH

Overview: 

The Payment Resolution Team is responsible for providing unparalleled service to TQL’s carrier base. This role will manage inbound accounting-related requests via phone and email with a focus on issue resolution, customer satisfaction, and relationship development. In addition, this position will proactively resolve carrier issues as they relate to billing, accounts receivable, and the issue or distribution of electronic payments.

 

Why TQL? 

Total Quality Logistics (TQL) is a multi-billion dollar leader in the third-party logistics industry. Its fast-paced, energetic sales model and state-of-the-art technology have propelled it from a Cincinnati startup to one of the largest freight brokerage firms in North America. Motivated employees from coast to coast help to arrange thousands of truckload freight movements every day. Fierce dedication to the company’s winning principles – integrity, honesty and teamwork – gives TQL the edge to continually exceed the expectations of its employees, customers and carriers, and makes this a company people are proud to be associated with. Do you have what it takes?

 

Your Job:

  • Provide excellent customer service to TQL’s carrier base.
  • Supports the Accounting Department by addressing carrier questions regarding billing and payments. 
  • Issue electronic payments to carrier ensuring adherence to pre-established guidelines. 
  • Addresses carrier questions and concerns regarding short payments and assists with the resolution of short payment issues when needed. 
  • Communicates carrier questions and concerns of their claims.
  • Supports all inbound calls during high call volume by providing assistance and support for the distribution, collection, and verification of TQL’s required documentation.

 

You need the following:

  • Top-notch communication skills.
  • Commitment to all our customers- internally and externally. 
  • Demonstrated exceptional punctuality.
  • Excellent organizational skills with strong attention to detail.
  • Ability to multi-task and work independently in a fast-paced environment. 
  • Familiarity with basic accounting terms.
  • Slackers need not apply

 

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

 

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.
 

Job ID: 17100779
Category: Accounting / Finance
  • Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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