Customer Service Representative (Afterhours) / Tampa , FL

Overview:

Is helping people while delivering top-notch customer service your why? Then our Logistics Support career could be just what you’re looking for. As part of this team you’re the lifeline between our Sales department and transportation partners. Our Logistics Support employees make us the most dependable third-party logistics company in the industry. Check out our energetic and award-winning culture here.

 

What’s in it for you:

  • Structured career paths with mentoring sessions.  Hear what our employees are saying about #LifeatTQL.
  • Company events: patio & holiday parties, team outings.
  • 4-week paid training program to set you up for success.
  • Education reimbursement – up to $5,000.
  • 401(k) with company match.
  • Health, dental, and vision coverage.
  • Employee Referral bonuses.
  • Continued training for development.

 

Your job:

  • Handle high-volume inbound and outbound calls with an emphasis on customer service.
  • Be the link between transportation partners and our Sales department.
  • Help resolve issues with constant professionalism and courtesy.
  • Document and manage tasks in our systems to ensure great transportation experience for our customer’s freight.

 

You need the following:

  • A passion for resolving problems that arise quickly.
  • Ability to take ownership of responsibilities and see tasks through completion.
  • Hall of Fame work ethic with history of excellent attendance and career driven.
  • We move fast, so you need to be able to adapt to ever-changing customer needs and team expectations.
  • Excellent communication skills; ability to take control of situations and troubleshoot problems that arise.
  • Available to work holidays as needed.

 

About TQL:

Total Quality Logistics (TQL) is a multi-billion dollar leader in the third-party logistics industry. Our fast-paced, energetic sales team and state-of-the-art technology have propelled us from a Cincinnati startup to one of the largest freight brokerage firms in North America. Fierce dedication to our Winning Principles – proactive communication, honesty, and teamwork – gives TQL the edge to continually exceed the expectations of our employees, customers, and carriers.

 

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

 

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.
 

Job ID: 17100747
Category: Carrier Services
  • Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
©2017 TQL