Claims Representative I / Milford , OH

Overview:

The Claims Representative will be responsible managing an evolving portfolio of claims.  This will include responsibilities for filing and resolving claims to include fielding calls from internal and external customers and communications with insurance companies, carriers, salvage companies, insurance adjusters, and shippers & receivers, as required.  The Claims Representative strives to resolve claims and recover monies, while maintaining TQL’s reputation of professionalism and integrity when dealing with internal and external parties.

 

Why TQL?

Total Quality Logistics (TQL) is a multi-billion dollar leader in the third-party logistics industry. Its fast-paced, energetic sales model and state-of-the-art technology has propelled it from a Cincinnati start-up to the one of the largest freight brokerage firms in North America. Motivated employees from coast to coast help to arrange thousands of truckload freight movements every day. Fierce dedication to the company’s winning principles – integrity, honesty and teamwork – gives TQL the edge to continually exceed the expectations of its employees, customers and carriers, and makes this a company people are proud to be associated with. Do you have what it takes?

 

Your Job:

  • Research reported claims and determine validity of the claim.  Manage the documentation and submission process of each claim in your portfolio.
  • Diligently follow up on claims and insurance companies on behalf of TQL and our customers.
  • Collect all necessary documents and information to file, investigate, and resolve claims in a timely fashion.
  • Make contact with carriers, insurance companies, salvage companies, and internal/external customers regarding claims made by customers, receivers, or shippers for damaged goods/shortages of freight.
  • Work with Accounting and Collections staff to resolve carrier and customer Accounting issues related to claims.
  • Contribute to the growth of the business by referring quality candidates into the hiring process.

 

You need the following:

  • Strong independent decision making skills and the ability to support your decisions to the sales force and upper management (while maintaining great relationships with the sales department).
  • Ability to work quickly and handle requests from many people.
  • Ability to handle multiple deadlines occurring at the same time.
  • Ability to prioritize many different requests and handle changing priorities; able to work independently.
  • Very organized and attentive to detail.
  • Excellent organizational skills and follow-up skills.
  • Good telephone and communication skills.
  • Strong customer service orientation.
  • A focused positive attitude is critical.

 

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

 

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.
 

Job ID: 17100386
Category: Accounting / Finance
  • Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
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